Shipping policy

Last updated: August 2026

Where your bag comes from

Your bag is sent to you directly from our partner workshop rather than from a warehouse here. It's part of why our prices are what they are, and it's also why delivery takes longer than you may be used to. We'd rather set that out plainly here than apologise for it afterwards.

How long it takes

Processing: 1 to 3 working days
Delivery: 6 to 10 working days Total: 7 to 13 working days

Working days are Monday to Friday, excluding UK public holidays. The day you place your order doesn't count towards this, and orders placed at the weekend begin processing on the following Monday.

In calendar terms, most orders arrive within two to three weeks.

Delivery charges

Standard UK delivery is £4.95. Delivery is free on orders over £75. The charge is shown at checkout before you pay.

Tracking

You'll get an order confirmation by email straight away. A tracking number follows as soon as your bag has been dispatched, which is at the end of the processing window rather than at the moment you order.

Tracking can take a day or two to start updating after you receive the number. That's normal. If your number still shows nothing five working days after you received it, email us and we'll chase it.

Where we deliver

The times above apply to addresses in the United Kingdom, including Northern Ireland, the Scottish Highlands and the islands. If you're ordering from anywhere else, email us before you order and we'll give you an honest estimate for your country.

Prices

All prices are shown in pounds sterling. The price you see at checkout is the price you pay, with nothing added by us afterwards.

Customs

Your bag is dispatched from our partner workshop and enters the United Kingdom as a delivered parcel. Nothing is payable to us beyond the price you paid at checkout.

If your bag is late

Parcels are occasionally delayed in transit, and very occasionally they go missing. If your bag hasn't arrived within 21 days of your order, email contact@heartandkin.store with your order number and we'll either find it or replace it.